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FAQs
Here we answer the most frequently asked questions about orders, payments, shipping, and our online store, so your experience with DSD de Luxe is simple and hassle-free.
Diagnoses, conditions, and treatment protocols
How can I get a personalized diagnosis?
We offer in-person diagnostics at different locations. Please follow the steps outlined on this page, In-Person Diagnosis, to book your appointment by contacting us via WhatsApp or by email at info@dsddeluxe.com. We will be happy to provide you with a center where this service is available.
What is the cost of an in-person diagnosis?
As experts in trichology, we offer this service free of charge. Our goal is to support and guide you in treating any hair-related condition.
How can I identify a scalp or hair condition?
On the Disorders page, we describe the different issues that can affect the scalp and hair. This way, you can identify which condition needs treatment.
We also suggest a general treatment for each condition. All products include links to their usage instructions.
Are DSD de Luxe products made with standard formulas like other brands?
No, DSD de Luxe products are made with exclusive formulas developed by the team of specialists in our in-house laboratory. These formulas combine multiple state-of-the-art ingredients, carefully tested to achieve the specific results of each product.
How can I find out what each ingredient is used for?
On the Ingredients page, we explain the benefits of each one and which product range or line it belongs to.
How can I trust the effectiveness of DSD de Luxe products?
All DSD de Luxe products are designed with unique formulas and high-quality ingredients, ensuring that each product effectively meets its defined goals and expected results.
Additionally, clinical studies and efficacy tests are conducted periodically to evaluate and confirm the benefits and results of these products. You can find them on the Clinical Studies page
Can I use DSD de Luxe products if I am pregnant or breastfeeding?
Generally, these products are safe to use, but we recommend checking with your doctor first.
Brand Distribution
Are you official representatives of the brand? I’m finding your products on other websites at much more affordable prices.
In Les Franqueses del Vallès (Barcelona, Spain), we have our headquarters at DSD PHARM S.L., where we manage the DSD de Luxe brand throughout its entire process and market it internationally. You can find our official distributors on this map.
However, we are aware that some websites are selling our products below the official price. We strive to maintain fair trade and to combat unfair competition or unofficial websites. Our website, www.dsddeluxe.com, will always serve as the official reference, as we cannot guarantee the origin or quality of products sold on unofficial sites. If you come across any suspicious online store, we would greatly appreciate it if you could inform us at info@dsddeluxe.com.
If we want to distribute DSD de Luxe in our country, who should we contact?
Please complete this form and our Sales team will contact you.
If I am a professional (Doctor, Dermatologist, Trichologist, etc.), how can I obtain your products?
Please complete this form and our Sales team will contact you.
If we have a clinic, how can we purchase your products?
Please complete this form and our Sales team will contact you.
If we have a hair salon, how can we purchase your products?
Please complete this form and our Sales team will contact you.
If we have a pharmacy, how can we purchase your products?
Please complete this form and our Sales team will contact you.
Orders
Do I need to create an account to place an order?
Yes, it is important and necessary, as this way we will have your information to contact you in case of any issue. Additionally, by creating your account, you will have access to your purchase history, your favorites list, and, if you wish, receive our newsletter with promotions, discounts, and information that may be of interest to you.
How do I place an order?
Access the ONLINE SHOP:
- Select your product(s) by clicking on "Add to cart."
- Once you have added your products, you can continue shopping or click on the cart icon to proceed.
- Inside your cart, you can change the quantity or edit your order.
- If you have one, enter an active discount code and continue.
- Select the shipping method, complete your shipping address, and then continue.
- Select the payment method. If you choose credit card payment, enter your card details and proceed with the payment. If you choose PayPal, you will be redirected to the PayPal login page.
How can I receive free samples with my order?
With every order, we include samples so you can try different products. If you haven’t received them, please write to us at info@dsddeluxe.com, and we will add 2 sample packs to your next order.
Why have some payments with bank cards been declined?
Cards are declined when the expiration date has passed, if they are not issued within the European Union, or if the card is European but the cardholder’s billing address is outside the EU. In these cases, the safest option is to pay via PayPal, which allows you to link any card easily, or by bank transfer.
Do you ship outside the European Union?
Outside the European Union, we can sell to the United Kingdom, Norway, Switzerland, and Monaco. We do not ship to the Canary Islands.
The customer is responsible for any customs fees.
If you live in the Canary Islands or outside the European Union, please check this map and contact your official distributor to find out where to purchase in your area.
Delivery time for my order
Please consult our Returns Policy section